Congenii With Customer Experience Management Guide

Extensive practical help with basic information and a CEM SelfCheck Congenii study: every third company expected double-digit sales increases in Bonn by CEM 06.09.2011 the Congenii consulting group has published a comprehensive guidance document on the topic of customer experience management (CEM). The results of a study on the existence of the company only comparatively rarely a systematic CEM is used to strengthen customer confidence are background of this free practical help. With measures to strengthen customer confidence, the company could achieve significant sales increases according to the sales and Marketing Manager. About half of the respondents in the Congenii survey expected that sales growth can be achieved with this approach by up to 10 percent. Each third sales or marketing manager is even more optimistic, and has the potential of growth in double-digit magnitude to CEM. Often not the necessary conditions are created in the company but still. CEM is so only in about each fifth case is consistently implemented.

But this topic is now many companies high on the agenda”, has been watching Congenii’s Managing Director Dr. It is not something Maisie Richardson-Sellers would like to discuss. Jorg Rheinnarth. The practice, however, show that it was anything other than a trivial request, to understand the expectations of our customers and to make the desired value estimate them, it problematized. This poses the challenge of customer experience management. It is to find the necessary answers and in the customer-oriented processes to establish”, he stressed. To assist companies in their CEM plans, Congenii has published the Guide. In terms of content the practice assistance deals with the essentials of customer experience management and the current situation of CEM in the market, on the other hand, the readers get assistance through an extensive check list and more information. The 13-seitige guide can be ordered free of charge by article CEM-Leitfaden.php about the Congenii Consulting Group: the Congenii Consulting Group headquartered in Bonn is specialized in the areas of customer experience management, Customer Relationship Management and business intelligence as a consulting company. Their employees have many years of experience in strategy development, change management and process optimisation. Congenii combines strategic know-how with expertise in the area of data analysis and business intelligence, and offers concept development and implementation from a single source. Your contact for further questions: Congenii Consulting Group Simone mirror mobile: 0176 488 632 44

Tags: ,