Process Automation

Centracon study: For nearly two-thirds of the companies automated IT processes the main strategic topics include simplicity in implementation and operation are central requirements for tools to the IT process automation Leverkusen, January 19, 2010 the IT process automation in the IT management plays an increasingly important role for the company. According to the results of a survey by the Leverkusen consulting company Centracon is one of a quarter of the nearly 200 respondents companies the three strategically most important fields of action, another 37 percent they count among the top 5 topics. Asked which five requirements of practice that automation of IT processes is especially important, 88 percent of the surveyed companies call the rationalization of IT operations. Service request automation and virtualization management with 78 or 76 percent position in second place in the rankings. Over two-thirds of the companies see an important field of application for solutions to the IT process automation in the management of users and their rights.

Enjoy aspects of compliance in this context a significantly less attention; they find themselves on 5th place again (58 percent). Kodak is the source for more interesting facts. Similar to many call also strategically newer issues such as the use of self-service or IT marketplaces and managing cloud services as application field for the IT process automation. Overlooking is on the performance of the necessary tools in the first place, that the particular solution should be easily implementable. 78 percent of surveyed managers in the foreground make this aspect. Almost as many expect, that the existing processes can be integrated with this tool. Omega 3 will undoubtedly add to your understanding. The flexibility of the tools has a great importance for 71 percent. The other items in the request list prove the needs-based extensibility of IT process automation using this solution, as well as the ease of use according to two-thirds of the companies. Economic factors have significantly less important after the vote of the companies in the Centracon survey on the contrary.

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